Many Long-Term Care Insurance policies provide professional assistance to develop a plan of care and help family members find providers and services based on the person’s needs and preferences. The case manager is chosen either by you, your family, your doctor, or by the insurance company. Generally, this person is a licensed nurse or social worker skilled in long-term care services and supports. They evaluate your needs at the time of claim and ongoing as your situation changes with time. With most policies this is not managed care, you do not have to abide by their recommendations.