Benefits of a Medical Answering Service for Medical Practices and Patients

Medical answering services can benefit your medical practice and its patients in many ways. With 24-hour service, patients have access to medical professionals at any time.

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Benefits of a Medical Answering Service for Medical Practices and Patients
2 Min Read August 29th, 2022

With the evolution of technology, the medical field has been incorporating new services to improve communication between health care facilities and their patients. This is essential, as patients' inquiries often need prompt action. To provide efficient care, institutions need to hire medical answering services that answer patient calls 24/7, so patients don't face any problems. Instead of hiring in-house workers, healthcare facilities can outsource such a task. In this article, we'll discuss some benefits of medical answering facilities. 

  • 24/7/365 Availability 

Emergencies can happen anywhere and anytime. What patients require from their healthcare providers is round-the-clock medical support without the tension of on-hold calls and automated services. Medical answering services achieve this by handling your calls after office hours. 

They ensure prompt, recorded, and undelayed discussions. Call service providers are also known to answer more calls than desk receptionists. 

If your healthcare facility cannot provide such services, the patient may turn elsewhere to get treatment. This impacts the facility's reputation and decreases the number of patients coming in. Hiring a service might benefit your practice after all. 

  • Improves Patient Satisfaction

Medical answering services, when hired, are given a script that contains information on all the patients and how to deal with them. The service providers are trained to handle different types of patients accordingly. In case of any confusion, the service providers may even call off-duty doctors and inquire about their patients.

Knowing that the facility can handle their condition without the hassle of making an appointment and waiting, patients stay at ease and start to trust the facility more. Not only will this make patients trust you with their treatment again, but it will also add to your reputation due to word-of-mouth referrals. 

  • Manage Budget

Taking a patient's call is a service every medical facility provides. Many go for hiring a receptionist to take these calls and cater to the patients, while others have nurses doing this. However, hiring a receptionist might be expensive, especially if you are a new practice and don't have the necessary budget. 

On the other hand, medical answering services are more affordable than on-desk receptionists and answer a greater number of calls than them. Not to mention, their experience in the field makes them invaluable. This is why these services are imperative in clinics and healthcare facilities that cannot afford to hire full-time receptionists for their practice and answer patients' calls. These facilities then rely on automated answers, which irritate the patient and impact the provider's reputation. 

 Hiring a medical answering service can help your facility in more ways than you can imagine, and it isn't as expensive as you thought it was. Many service providers also offer different plans optimized for your need, enabling you to manage your budget and enhance your reputation in the medical world.

  • Take Appointments Anytime 

The medical answering service takes calls 24/7 and can note down appointments anytime. This benefits both the patients and you: patients don't have to wait hours on hold just to make an appointment, and you will have a service provider answering your calls without delay. Your facility's productivity will increase. 


You do not have to hire extra staff just to take patients' calls. Instead, a medical answering service can cater to patients' needs and increase their retention. Many service providers will have customized, affordable packages designed just for your facility. Do your research and leverage the convenience and expertise that third parties can provide you.

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About the Author

Umair is the editor of He loves traveling, visiting new places, and writing about topics that interest him.

LTC News Contributor Umair


Contributor since September 6th, 2022

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