What questions should I ask before hiring an agency?
Answer:
Consider asking:
- Is the agency accredited, and by which organization?
- Are caregivers employees or independent contractors?
- What training do caregivers receive?
- How does the agency monitor quality and patient safety?
- What is staff turnover like?
- How are medication concerns handled?
- How does the agency communicate with physicians and family members?
- How quickly can care begin if needs increase?