What is a healthcare call center?

Answer:

A healthcare call center, sometimes called a healthcare contact center, is a centralized service that helps patients and families connect with a hospital, doctor's office, health plan or other healthcare provider. Depending on the organization, it may handle appointments, referrals, prescription refill requests, insurance questions, post-discharge follow-up, behavioral health scheduling, and other patient needs. Some also provide access to clinical staff for symptom triage.