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How can I find out if my parent already has access to a nurse line?

Answer:

Check the back of your parent's health insurance card, Evidence of Coverage, insurer's member portal, or enrollment materials. Families receiving home health or hospice services should also ask the provider whether after-hours nurse access is available. If you find a 24-hour number, save it in your phone and somewhere other family caregivers can easily find it before an urgent situation occurs.

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